Refund policy

Refund & Replacement Policy

Effective from the date of purchase

InBody India Pvt. Ltd. is committed to providing high-quality products and customer support. This policy explains the conditions under which returns, replacements, or refunds may be processed.

1. 14-Day Replacement / Refund Window

Customers may request a replacement or refund within 14 (fourteen) days from the date of delivery only in the following cases:

• Product received is physically damaged (out of the box)
• Product is defective upon delivery
• Wrong item delivered
• Missing components

2. Conditions for Approval

To be eligible for a refund or replacement:

• The product must be unused and in original condition.
• All original packaging, accessories, manuals, labels, and invoices must be included.
• Clear photos and/or videos showing the issue must be submitted.
• The product must pass internal quality inspection after pickup.

3. Non-Returnable / Non-Refundable Cases

Refunds or replacements will not be provided in the following cases:

• Change of mind or buyer's remorse
• Wrong colour selected at the time of order
• Used products or products not in original condition
• Damage caused by misuse, negligence, accident, fire, water, or unauthorised repair
• Normal wear and tear
• Battery damage not due to manufacturing defect
• Products returned after the 14-day window
• Refurbished or special sale items (if clearly marked as such at time of purchase)

4. Warranty Claims

Manufacturing defects identified after the 14-day return window will be handled under the applicable InBody India Warranty Policy. Warranty claims must follow the official InBody India service process and may require inspection at an authorised service centre.

5. Return Process

To initiate a return request, follow these steps:

1. Contact our Customer Support team at salesupportindia@inbody.com or via the "Contact Us" page on the Website.
2. Provide your order number, issue description, and photo/video evidence.
3. Upon approval, pickup instructions will be shared with you.
4. Refunds or replacements will be processed after inspection.
5. Refunds will be issued to the original mode of payment. For Cash on Delivery orders, the refund will be processed to the bank account provided by the customer.

InBody India will arrange reverse pickup for approved return or replacement requests. If reverse pickup service is unavailable at the customer's location, the customer may be required to ship the product to the designated service address.

6. Processing Time

Actual credit timelines may vary depending on banking and payment providers.

7. Limitation of Liability

InBody India reserves the right to refuse any return or refund request that does not comply with this policy or applicable Indian laws.